Return & Refund Policy

At Nova Anime, we are committed to ensuring that our customers are satisfied with their purchases. However, if for any reason you are not completely happy with your order, we offer the following return and refund policy:

Returns

You have 30 days from the date of delivery to return your items.

To be eligible for a return, the item must be unused, in its original packaging, and in the same condition as when it was received.

Certain items, such as opened or damaged figurines, are not eligible for return unless defective.

Refunds

Once your return is received and inspected, we will send you an email to notify you that we have processed your return.

Refunds will be issued to your original payment method. Please note that shipping costs are non-refundable.

Exchanges

If you need to exchange an item for a different size or color, please send us an email at contact@.novanime.store. You are responsible for return shipping fees.

Contact Information: 

Email: contact@novanime.store

Phone: +44 757 32 12 485

Address: 12 Garras Wharf, Truro, Cornwall, TR1 2TN, United Kingdom